1. Ready-to-Wear Items
Returns: Ready-to-wear items can be returned within 7 days from the date of delivery. Items must be unused, in perfect condition, and accompanied by proof of purchase.
Refunds: After inspection and approval, refunds will be processed back to your original payment method. Refund timing may vary depending on your financial institution.
Item Condition: To be eligible for return, pieces must be in their pristine, original state: unworn, unwashed, and with all seals and tags intact. We cannot accept items that show signs of wear, including makeup stains, perfume scents, or any alterations.
2. Made-to-Order Items
Final Sale: Custom pieces are crafted based on your specifications and are therefore not eligible for refund or exchange.
Alterations: We offer one complimentary alteration per custom order. Requests must be made within 7 days of delivery. Please note that the customer is responsible for return shipping for alterations.
Defects: In the rare case of a defect, please contact us within 7 days of receiving your order and include supporting photos. We will aim to repair or replace the item. If that is not possible, store credit will be issued.
Unclaimed Orders: If delivery is declined or the item remains uncollected for 10 days, the order will be considered forfeited. Aurum reserves the right to reuse, donate, or resell the item. Payments will not be refunded.
3. Quality & Defect Policy
All products are subject to quality checks before leaving our workshop. If a product is found to be defective, we will repair or replace it, or issue store credit if needed.
Need Help?
For any return, alteration or defect request, reach us on WhatsApp at +974 5039 1365 or email aurum.fashion1@gmail.com.